CaseProcessingTime

This function returns id of the current case status or specified status.

Syntax

CaseProcessingTime([statusName],[userName]);

Function arguments

  • statusName – (String) [Optional] Name of the status or states separated by semicolon to get processing time
  • userName – (String) [Optional] Name of the user or users separated by semicolon to get processing time

Return value

This function returns String.
Returns how many working minutes current case was assigned to specified users at specified stages.

Examples

Example 1:
Returns how many working minutes current case was assigned to current user in current stage.

minutes = CaseProcessingTime(CurrentStage(),CurrentUser());
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